FAQs
1
Return policy
If the reason for the return is an already damaged product, see the the FAQ 'Wrong or damaged products' below.
Non-custom products may be returned within 14 days after delivery. Custom orders can not be returned, since they are made specifically for you. Returns of 15 or more products will be partially refunded (50% of the original price).
Return costs are refunded as store credit. See procedure details below.
To return a product, please follow these mandatory steps:
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Register the return by sending an e-mail to info@andfierce.com. The email must include:
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Your full name
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The product details (product name, size, color)
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Subject title: Return Request
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Optional: Reason for return
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Place purchased product in the original packaging or in a clean alternative. Keep in mind that the purchase will not be refunded if it arrives damaged.
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Seal the package well and add the following destination address:
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andFIERCE
Azurietstraat 18
6534 ZG Nijmegen
The Netherlands
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Shipping the package:
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Keep the new shipment receipt! If the return does not arrive, you will need to prove that you sent it. Failing this, you will receive no money back.
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Ship via a post office of your choice, but keep in mind that your ORIGINAL shipping fee will be refunded. You will not receive more money back if the return shipment costs you more.
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Once your return has been received in good order, you will receive the following refund:
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Original price of your purchased product (minus the Speedy Shipment fee if applicable) to your original payment method
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100% of your original shipping fee as store credit via e-mail
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2
Wrong or damaged products
Unfortunately, mistakes can happen and orders can arrive with either wrong or damaged content. If this has happened with your order, we sincerely apologize for the inconvenience!
To claim a refund, please follow these mandatory steps:
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Report the issue within 14 days after delivery by sending an e-mail to info@andfierce.com. The email must include:
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Your full name
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The product details (product name, size, color)
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Evidence photos of product, in which the issue is clearly visible
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A short description of the issue, matching the evidence photos
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Subject title: Reporting Product
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Follow the usual return procedure as described in the FAQ 'Return policy' above, with the these few exceptions:
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You may skip Step 1, since you have already reported your issue via e-mail.
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Once your return has arrived, it will be checked to confirm that the condition matches the evidence photos and description you provided. If it matches, you will receive the full original price as store credit via e-mail. This price includes the original shipping cost, return shipping cost and Speedy Shipping cost if applicable.
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3
EU-wide Shipping
andFIERCE ships EU-wide!
Be aware that additional costs such as import taxes may apply. Any additional costs will not be covered by andFIERCE, also not in case of a refund.
4
Collaborations & custom requests
Are you looking to request or collaborate on an original design? Don't hesitate to reach out!
Ideas could include:
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Slight alterations to existing designs (e.g. alternative placement of prints on textiles or customization of the printed words/drawings)
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Requesting a new design for a specific occasion (e.g. a wedding, birthday, sports event)
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Collaborating on a new design (e.g. for brands, institutions/organizations or fellow artists)
5
Gift cards
andFIERCE offers eGift Cards! Just select your prefered amount and send the code to your own or directly to your gift-receiver's email. The eGift Card can be used to fund your order in the Webshop Check-Out.
6
Copyright & Intellectual Property
andFIERCE uses only original designs. For issues regarding Copyright and Intellectual Property please contact us via email: info@andfierce.com